Customer Complaint Management, Now Instant
With Sorfix, complaints appear instantly on your screen and are resolved immediately; customers never leave unhappy, and you track everything flawlessly with detailed reports.
With Sorfix, complaints appear instantly on your screen and are resolved immediately; customers never leave unhappy, and you track everything flawlessly with detailed reports.
Every complaint is recorded in real time, routed to the correct department, and resolution processes speed up by up to 70%. Increase customer satisfaction while reducing operational load.
Customers can chat with you in real time—ask questions, get suggestions or submit requests instantly.
As soon as a complaint is submitted, relevant teams receive alerts immediately, and intervention begins.
Customers can choose from a list of the most common complaints and submit theirs instantly, saving time.
Let your customers leave a Google review with one click, boosting your online reputation instantly.
All processes are transparently reported—visualize your performance with clear graphs.
Adapt in minutes with a design that requires no technical knowledge.
No installation needed; access securely from anywhere and start using instantly.
Seamless access on mobile, tablet, or desktop—cover every device.
Manage all your locations from a single panel and compare branch performance.
Customers scan a QR code to fill out the form in their own language—deliver global service.
Share your venue’s Wi-Fi credentials with one click for instant guest access.
Display all your social profiles (Facebook, Instagram, Twitter/X, etc.) in one place.
Watch the video below to see how Sorfix accelerates your workflow.
The following images showcase the main sections of the Sorfix dashboard.
The images below show the menu, complaint, and selection screens as customers will see them.
To get started immediately and receive detailed information, click the "Call Me" button and we will call you to explain the entire process.
Unlimited complaint records
Collect as much customer feedback as you want
Unlimited users
Provide access to your entire team
Priority technical support
Fast assistance from our expert team 24/7
Unlimited complaint records
Collect as much customer feedback as you want
Unlimited users
Provide access to your entire team
Priority technical support
Fast assistance from our expert team 24/7
Table Stand Design
Optional — No design fee, only stand and printing costs
Discover how Sorfix adds value to your business and accelerates processes below.
70% Faster Resolution
Complaints are delivered instantly to the right team, speeding up resolution.
Comprehensive Analytics
Measure performance and satisfaction with detailed reports.
Support in 35 Languages
Serve global customers with a multi-language QR code system.
Waiter Rating
Customers can rate the waiter’s service using a star system.
No Setup Required
Start using immediately thanks to our cloud-based system.
Single QR: Menu & Complaint
Add your existing QR menu link; with the same code, customers can switch between the menu and the complaint form. If you don't have an existing QR menu, we include a menu service in your package or you can choose to use your current menu link.
The Sorfix team will call you shortly to discuss your project and provide a tailored quote. Please leave your details below.
