Personal Data Processing Disclosure Text

Effective date: May 5, 2025

1. Data Controller and Contact Information

Data Controller: In this Disclosure Text, the "Business" acts as the Data Controller for personal data, and Sorfix acts as the Data Processor. The business is responsible for documenting the explicit consents obtained from its customers; Sorfix processes data only within the scope of the contract.

Phone: +90 850 532 7673

E-mail: info@sorfix.com

2. Collected Personal Data

• Name, surname
• E-mail address
• Phone number
• Content related to complaints and chat records
• IP address and usage data

3. Purposes of Processing Personal Data

Your personal data are processed for the purposes of receiving and managing complaints, providing live support service, and for statistical and reporting purposes.

4. Transfer of Personal Data

Your data may be shared with technical service providers and, within the framework of legal obligations, with authorized public institutions and organizations.

5. Method and Legal Basis of Data Collection

Data are collected during complaint and live support operations performed via QR code, link, or the panel. The legal basis for processing is the performance of the contract and compliance with legal obligations.

6. Retention Period of Personal Data

Data are retained for up to 3 years after the service ends; upon expiration, they are anonymized or deleted.

7. Privacy of Children

The platform does not process personal data of individuals under 18 without the consent of their legal guardian.

8. Rights of Data Subjects

In accordance with Article 11 of KVKK, you may exercise your rights to access, rectify, delete, data portability, and object.

9. Application Method

You can submit your rights requests through the following communication channels.

E-mail: info@sorfix.com

Phone: +90 850 532 7673