Privacy Policy

Effective date: May 5, 2025

1. General

This Privacy Policy explains the procedures and principles for processing personal data collected by sorfix.com (“Site” or “Sorfix”). By using the Site, you are deemed to have accepted this policy.

2. Collected Data

• User Data: Name, surname, email address, phone number (via contact form).
• Technical Data: IP address, browser type, access time, page view data.
• Cookies & Tracking: Cookies for analytics, functionality, and preferences.

3. Purposes of Use

• To measure and improve site performance.
• To provide support for user requests.
• To implement security measures and prevent abuse.
• To comply with legal obligations.

4. Cookie Policy

For details on cookie usage, please review our Cookie Policy. You can block or delete cookies via your browser settings; however, some features may not function properly.

5. Third-Party Services

Data may be collected by service providers such as Google Analytics and Hotjar. Their privacy policies are available on their respective websites.

6. Data Security

Your personal data is protected by technical and administrative measures in accordance with industry standards. 100% security cannot be guaranteed over the internet; please consider this.

7. Data Retention

Complaint and chat records are retained for a maximum of 3 years to comply with legal obligations; after this period, they are anonymized or deleted.

8. User Rights

Under KVKK and GDPR, you have the right to access, rectify, erase, restrict, portability, and object. You can send your requests to info@sorfix.com address.

9. Children's Privacy

Personal data of individuals under 18 is not processed without the explicit consent of their legal guardians.

10. Policy Updates

This policy may be updated when necessary. The last update date is at the top of the page.