Frequently Asked Questions
What is Sorfix?
Sorfix is a cloud-based complaint management platform that records your customer complaints in real time, instantly forwards them to departments, and speeds up processes.
How can I register?
Click the Request a Quote button on the homepage and fill out the form; we will get back to you as soon as possible.
Is it possible to have both the menu and the complaint section with a single QR code?
Yes, by integrating your existing QR menu link into the system you can offer customers two options with a single QR code: Menu or Complaint & Suggestion. This feature is entirely optional; if desired, the QR can be configured to open the complaint form directly. This way, there is no need for multiple QR codes on the table.
How is pricing structured?
You can start with Sorfix for $100/month or $1,000/year. You can get detailed information via the “Request a Call” button on the homepage.
How many users can I add?
There is unlimited user support; you can include all your team members in Sorfix.
Which devices can I access it from?
Sorfix is cloud-based and can be used from anywhere with an internet connection PC, tablet, or mobile device.
Is my data safe?
Your data is protected with industry-standard encryption and security measures; HTTPS, HttpOnly, and SameSite settings provide extra security.